“How did you address concerns about privacy and security in your virtual healthcare practice? What’s one crucial step you’d recommend to ensure patient trust?”
Implementing end-to-end encrypted telehealth platforms that comply with HIPAA regulations
When I transitioned to virtual healthcare, addressing privacy and security was a top priority. One key step I took was implementing end-to-end encrypted telehealth platforms that comply with HIPAA regulations. This ensured all patient data, from video calls to medical records, was securely protected.
I also established clear communication with patients about how their information is safeguarded, which helped build trust. Transparency about security measures, like secure login processes and data handling protocols, reassured patients they were in safe hands.
My crucial recommendation is to invest in technology that prioritizes security from the start and openly educate patients on these protections. When patients understand the steps taken to protect their privacy, it strengthens their confidence in virtual care and encourages more honest, open communication essential for effective treatment.
Nikita Sherbina, Co-Founder & CEO, AIScreen
Utilize only HIPAA-compliant, encrypted technology platforms for all virtual interactions
Utilize only HIPAA-compliant, encrypted technology platforms for all virtual interactions—from video consultations to EHRs and file sharing—ensuring every third-party vendor signs a Business Associate Agreement (BAA). This is backed by comprehensive, meticulously documented privacy and security policies and procedures, including a strong incident response plan. Crucially, provide ongoing staff training on HIPAA regulations and cybersecurity best practices, reinforcing secure habits and device management.
Also consider a virtual office address to maintain your own privacy of your business location. It may not increase patient trust – but it will remove the commonly used home office option. It may require some consideration as to whether the payer will allow a virtual office as well.
David Holt, Healthcare/Business Attorney, Holt Law