“What’s one unexpected challenge you faced when implementing virtual healthcare in your practice? How did you overcome it, and what advice would you give to others?”
A thought leader experience
Reliable technology for both patients and providers
One unexpected challenge I faced when implementing virtual healthcare in my practice was ensuring reliable technology for both patients and providers. Many of our patients were unfamiliar with virtual visits and struggled with basic technical issues like accessing the platform or using cameras and microphones.
To overcome this, we implemented a pre-appointment tech check where patients could test their devices beforehand with a staff member. We also provided easy-to-follow guides and quick troubleshooting support to ease their transition. The advice I’d give to others is to anticipate these technical barriers and create simple, supportive processes to help patients feel comfortable with the technology.
Also, ensure your team is fully trained on the platform and prepared to guide patients through any tech hiccups in real time. Investing in patient education and tech support can make a huge difference in ensuring smooth virtual healthcare experiences.
Georgi Petrov, CMO, Entrepreneur, and Content Creator, AIG MARKETER